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Policy & Procedure Management Solution
For Financial Services
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Employees often visit your Intranet in order to learn how to do
something – open an account, close a loan, or to stop payment on a
cheque. Does your search experience quickly connect them to the
procedure they need, or do they need to ask a friend, pick up the phone,
or improvise a solution? Do you know how many policies and procedures
you have, and how they are connected to regulatory policy? Are they
regularly reviewed?
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Please join Microsoft technology partner
imason inc. for a presentation on PinPoint, a Policy & Procedure
solution developed for 80,000 employees at Royal Bank Financial
Group. The solution
delivers critical information for how to perform specific tasks
to your frontline staff, helping to: increase efficiency, lower
cost, and improve customer satisfaction.
These procedures and their associated policies are managed in a
publishing environment that automates compliance requirements,
facilitates electronic approval, and assigns individual
ownership for ongoing maintenance. Join us to explore how
enterprise search and compliance requirements are combined and
leveraged using functionality available in SharePoint®.
We will also explore the future of Enterprise Search, and
examine how FAST, a new search technology available in
SharePoint 2010, has the potential to transform how employees
find the information they need to succeed in their roles.
The content is appropriate to both a business and technical
audience that is involved in managing Intranet content and in
the challenge of accurately connecting employees to the
information they seek.
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